Cancellation and Refund Policy

Effective Date: 11th August 2025

At Mugzcetera, each item is printed just for you. As a made-to-order store, we follow a clear cancellation and refund policy that supports quality, accountability, and fairness.

1. Order Cancellations

• Orders can be cancelled within 1 hour of placing them, as long as production has not started.
• Once an item enters printing or processing, cancellation is not possible.

To cancel: Email [email protected] immediately with your order ID.

2. Returns and Exchanges

We do not accept returns or exchanges for the following reasons:

• Change of mind
• Incorrect size, color, or design ordered by the customer
• Minor print variation or misalignment typical of digital printing

However, if you receive an item that is damaged, defective, or incorrect, we will replace it at no cost.

3. Reporting Damaged or Incorrect Products

If your item is:

• Damaged in transit
• Misprinted or defective
• Not what you ordered

Please notify us within 12 hours of delivery.

To report: Email [email protected] with:

• Your order ID
• Clear photos of the product and packaging (if damaged)

Once verified, we’ll arrange a replacement or refund. We may ask you to return the item or dispose of it responsibly.

4. Refunds (If Applicable)

• Approved refunds are issued to your original payment method.
• Allow 5–10 business days for the amount to reflect in your account.
• Failed transactions are usually refunded by your bank within 5–7 business days.

5. Product Condition for Return (if requested)

If a return is required, the item must:

• Be unused and unwashed
• Be returned in its original packaging
• Be shipped back within 5 days of delivery

Returns not meeting these conditions may be declined.

6. Hygiene-Sensitive Items

While we currently do not sell face masks or similar items, if such products are introduced, they will not be eligible for return or exchange due to hygiene and safety concerns.

7. Shipping Delays

We are not responsible for courier delays or disruptions caused by third parties, strikes, weather, or unforeseen events. However, we will assist you in resolving delivery issues wherever possible.

8. Contact Us

If you have any questions or concerns about this policy, or need to initiate a return or claim, please contact us at:
📧 [email protected]